Managing state-of-the-art IT

SITA is a multinational information technology company providing IT and telecommunication services to the air transport industry. The company provides its services to around 400 members and 2,800 customers worldwide.

QSat was commissioned by Sita to handle the supply chain of IT equipment for their customers in the MENA region as well as manage the installation and maintenance across multiple locations for the airline offices in Iraq.

Industry
Aviation
Client
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Identify the challenges

In this project we found that there was a number of challenges to overcome, none more pronounced than the stringent customs procedures across the region which had to be fully managed. Working on behalf of SITA on such a big project also meant that a large volume of products had to be ordered from the supplier in a timely manner which ensured that warranties were in date on installation. Working across a number of locations also meant that post-installation there would be an intense maintenance schedule which would need to be meticulously managed by our team of experts.

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The Solution & Impact

QSat worked with providers to pre-order and store the necessary equipment in a facility that meant the warranty didn’t expire allowing us to ensure an on-time delivery of each element. Our IT team had regular catch-ups across every location whilst monitoring uptime to ensure our high standards were met, we also managed and delivered a rigorous maintenance schedule in a way that safeguarded against any pause in business continuity.

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The benefits

Our highly trained on-site engineers worked very closely with the customer service team to ensure that every stage and aspect of the installation and maintenance programme was managed in a way that exceeded their expectations, keeping them informed and up to date. From procurement to certification and deployment, our team delivered a complete solution that was designed to alleviate the stress of IT allowing them to focus on growing their business. We worked hard to deliver a solution for SITA that reduced their IT overheads and ensured minimal downtime for their stable of clients.

Connecting you to the world through constant innovation and dedicated support.

Leading with Pride

QSat Communications (QSAT) is highly regarded for delivering flawless global solutions for corporations and government entities. In meeting their growing needs, our portfolio has expanded considerably in recent years.

Innovative Technology

We can play an important role in improving efficiency with cutting edge technology, offering dependable advice. Whether you need us as a catalyst, advisor, or an extension of your existing IT department, we can build a solution around your exacting requirements.

Workforce support

We believe that supporting your workforce is so much more than a blend of remote work and technical support – it’s about ensuring you have secure, accessible, reliable and highly effective technology, platforms and systems working faultlessly around the clock.

Affordable, business grade solutions

We work with businesses throughout all stages, from concept creation to installation, testing, monitoring and ongoing support. Our mission is to help you make the most of intelligent communications, helping your company continue to evolve.

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Success Stories

Saipem

Saipem

Carried out the installation and maintenance services of maritime antennas on various major fleet vessels. Including preventive site visitation and more

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SITA

SITA

Handling the supply chain of IT equipment for their customers in the MENA region, installation and maintenance across multiple locations.

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Oreedoo

Oreedoo

Eshailsat, Qatar's leading mobile operator is committed to bringing mobile connectivity to its customers in the most remote and underserved regions.

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QSat

Connecting you to the world through constant innovation and dedicated support.

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