CASE STUDY
SITA
Managing state-of-the-art IT and Telecommunications Services
SITA is a multinational information technology company providing IT and telecommunication services to the air transport industry. The company provides its services to around 400 members and 2,800 customers worldwide.
QSAT was commissioned by Sita to handle the supply chain of IT equipment for their customers in the MENA region as well as manage the installation and maintenance across multiple locations for the airline offices in Iraq.
"Managing state-of-the-art IT"
The Challenge
In this project, we found that there were a number of challenges to overcome, none more pronounced than the stringent customs procedures across the region which had to be fully managed. Working on behalf of SITA on such a big project also meant that a large volume of products had to be ordered from the supplier in a timely manner which ensured that warranties were in date on installation. Working across a number of locations also meant that post-installation there would be an intense maintenance schedule that would need to be meticulously managed by our team of experts.
The Solution & Impact
QSAT worked with providers to pre-order and store the necessary equipment in a facility that meant the warranty didn’t expire allowing us to ensure an on-time delivery of each element. Our IT team had regular catch-ups across every location whilst monitoring uptime to ensure our high standards were met, we also managed and delivered a rigorous maintenance schedule in a way that safeguarded against any pause in business continuity.
The Benefits
Our highly trained on-site engineers worked very closely with the customer service team to ensure that every stage and aspect of the installation and maintenance program was managed in a way that exceeded their expectations, keeping them informed and up to date. From procurement to certification and deployment, our team delivered a complete solution that was designed to alleviate the stress of IT allowing them to focus on growing their business. We worked hard to deliver a solution for SITA that reduced their IT overheads and ensured minimal downtime for their stable clients.